Refund policy

Return & Refund Policy

Last updated: November 11, 2026

All Sales Are Final

All products sold by Big Papa Wavy are made to order. Because each item is produced specifically for your purchase, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, change of mind, or personal preference.

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to receive your order in excellent condition.

If your order arrives damaged, defective, misprinted, or incorrect due to a production error, please contact us within 30 days of receiving your order.

To report an issue, email bigpapawavystore@gmail.com with:

Your order number
A description of the issue
Clear photographs showing the damage, defect, misprint, or incorrect item

Once your claim has been reviewed and verified, we will arrange a replacement or refund at no additional cost to you, as appropriate.

Claims submitted after 30 days may not be eligible for replacement or refund, except where required by applicable law.

Size Exchanges

Because our products are made to order, we do not offer size exchanges for items ordered in the wrong size.

Please refer to the sizing guide provided on each product page before purchasing.

If an incorrect size was shipped due to a fulfillment error, please contact us within 30 days of delivery.

Lost Packages

If your package is lost in transit, please contact us within 30 days of the estimated delivery date.

We will investigate the issue with our fulfillment partner and determine the appropriate resolution.

Incorrect Shipping Addresses & Unclaimed Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned due to an incorrect or incomplete shipping address or because the package was unclaimed, additional shipping fees may apply to resend the order.

Refunds are not provided for orders returned due to incorrect shipping information or failure to claim a package, except where required by applicable law.

Order Cancellations

Because our products are made to order, cancellations are not guaranteed once an order has been submitted.

If you need to cancel an order, please contact us as soon as possible. Orders that have entered production cannot be canceled or refunded for a change of mind.

Refunds & Replacements

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For verified production or fulfillment errors, we may provide a replacement or refund depending on the circumstances.

Please do not return any products without contacting us first. Unauthorized returns may not be accepted or refunded.

Consumer Rights

This policy does not limit any rights customers may have under applicable consumer protection laws. Where applicable law requires a return, refund, cancellation, or other remedy, those rights will apply regardless of the terms above.